Open roles
Each role has its own short assessment. You'll answer it once, straight after your details — there's no second attempt, so allow yourself a quiet ten minutes.
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Be the first call when an existing customer has a problem or a question. You'll troubleshoot, escalate what you can't fix, and make sure nothing falls through the cracks.
- Respond to customer questions and issues across phone, email and chat within agreed response times
- Troubleshoot common problems yourself before escalating to specialists
- Track every open case to resolution and follow up until the customer confirms it's fixed
- Flag recurring issues to the product and operations teams
- Keep customer records and interaction notes accurate and current
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Own a book of mid-market accounts end to end: qualify, negotiate and close. You'll report to the Commercial Director and carry a quarterly number.
- Own a portfolio of mid-market accounts from first contact through renewal
- Run discovery calls and product demos, then shape proposals around what the client actually needs
- Negotiate pricing and contract terms within agreed guardrails
- Keep the CRM current — every deal has an accurate stage, next step and close date
- Report weekly pipeline and forecast to the Commercial Director
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Support campaigns end to end — from content and scheduling to reporting what worked. You'll work closely with Commercial to keep messaging consistent.
- Plan and schedule content across social channels and email
- Coordinate with designers and vendors to get campaign assets delivered on time
- Track campaign performance and summarise results for the team
- Keep the brand and messaging consistent across every channel
- Support event and sponsorship logistics when needed
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Keep orders, suppliers and paperwork moving. The role suits someone who notices when a number is one digit off and says so.
- Match purchase orders, delivery notes and invoices, and flag discrepancies before they become write-offs
- Track open orders and shipments, and keep internal stakeholders updated on delays
- Maintain supplier records and follow up on missed commitments
- Prioritise a shared queue of requests using agreed urgency rules
- Support month-end reconciliation for the operations team
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Support monthly reporting and budgeting, and be the person who notices when a number doesn't add up. You'll work closely with every department head.
- Prepare monthly management reports and variance analysis
- Support budgeting and forecasting cycles across departments
- Reconcile accounts and investigate discrepancies
- Maintain and improve financial models and spreadsheets
- Respond to ad hoc data requests from department heads

